General Terms & Conditions 

This page (together with the documents referred to on it) tells you i) the terms and conditions on which we supply any of the products or services (“the Products”) listed on our website www.customkoala.co.uk (our site); and ii) the terms of use of our site, whether as a guest or a registered user. Please read these terms and conditions carefully and make sure you understand them before ordering any Products from our site and before you start to use the site. You should understand that by using our site or by ordering any of our Products, you agree to be bound by these terms and conditions.

You should print a copy of these terms and conditions for future reference. 

Please click on the button at the shopping basket section of the website confirming you have read and accept these terms and conditions. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products from our site. 
If you do not agree to these terms and conditions, please refrain from using our site.

INFORMATION ABOUT US

We operate the website www.customkoala.co.uk. We are Freight Products UK Limited, a company registered in England and Wales under company number 05056816 | VAT registered 833 6604 with our registered office at Unit 2, 106 Hawley Lane, Farnborough, Hants, GU14 8JE

YOUR ORDER

Please ensure you are happy with the placement of your uploaded image before placing your order. We do not alter or amend any artwork that is submitted through this website.No refunds can be given if wrong or incorrectly placed artwork is ordered.

VARIATIONS

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

YOUR STATUS

We are expecting that you will be an individual person purchasing the Products for personal use (“a Consumer”) or a company, corporation, partnership, firm or other business or commercial user (“a Business”).
If you are a Consumer placing an order through our site, you warrant that:
(a) you are legally capable of entering into binding contracts; and
(b) you are at least 18 years old. 

If you place an order as (or on behalf of) a Business you warrant that you are acting within the scope of your authority to conclude contracts on behalf of your business.

YOUR ACCOUNT

In order to access the services offered on our site, you must complete the registration process by providing the complete and accurate information requested on the registration form. You will be asked to provide a user name and password. You are responsible for maintaining the confidentially of your password. You must treat such information as confidential, and you must not disclose it to any third party. 
You may not use the account, user name or password of someone else at any time. If you know or suspect that anyone other than you knows your user name or password, you must notify us immediately. We will not be liable for any loss that you incur as a result of someone else using your password, either with or without your knowledge. You may be liable for any losses incurred by us, our affiliates, officers, directors, employees, consultants, agents and representatives arising someone else’s use of your account, user name or password. 
In the event that you supply invalid credit card details or details of a credit card that does not belong to you and which you have no authority to use, we reserve the right to cancel your account at any time. 

ACCESSING OUR SITE

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.
From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us.
We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.
When using our site, you must comply with the provisions of our acceptable use policy.
You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.

HOW A CONTRACT IS FORMED BETWEEN YOU AND US

After placing an order, you will receive an email from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy the Products specified in your order. All orders are subject to acceptance by us and verification of your credit card details for payment. The order will not be treated as having been accepted until you receive confirmation from us that this is the case. This confirmation will be provided by email to you (“the Confirmation”). The contract between us will only be formed when we send you the Confirmation. 
The decision as to whether to accept any order from you is at our sole discretion.

DELIVERY

Your order will be fulfilled by the delivery date set out in the Confirmation or, if no date is specified, then within a reasonable time after the date of the Confirmation, unless there are exceptional circumstances. 
Any dates specified for delivery of the Products are intended to be an estimate only and time of delivery shall not be of the essence.
Delivery shall be made by us to you at the address specified in your order. If you are resident in mainland Britain, delivery shall be made by secured packed Royal Mail postal service or FedEx. If you are resident outside of mainland Britain we may use an alternative method of delivery. A valid signature from you will be required to confirm delivery. 
The cost of delivery will be added to the cost of the Product and will be at the price as indicated on our site from time to time, except in cases of obvious error. 

RISK AND TITLE

The Products will be your responsibility from the time of delivery.
Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges. 

PRICE AND PAYMENT

The price of the Products and our delivery charges will be as quoted on our site from time to time, except in cases of obvious error. 
The Product prices will be subject to VAT. If the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect. 
Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Confirmation. 
Our site contains a number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. If the pricing error is obvious and unmistakeable and could have reasonably recognised by you as an error, we do not have to provide the Products to you at the incorrect (lower) price.
Payment for all Products must be by credit card, debit card or PayPal account. We accept payment by most major credit cards. All credit cardholders are subject to verification checks and authorisation by the card issuer and in an effort to eliminate fraud and safeguard your transactions we may pass on your details for processing by a credit reference agency. Payment will be deducted from your account following the placement of your order.
The majority of card issuers either cover all the charges that may result from unauthorised use of your credit card, or may limit your liability to the first £50. We promise to take reasonable care to keep the details of your order and card information secure but, unless it can be shown that we have been negligent in failing to take reasonable precautions, we will not be liable for any losses you may suffer as a result of unauthorised access by a third party to the information transmitted by you when ordering Products from us.
You confirm that the credit card being used is yours. 

COLOUR FOR REFERENCE ONLY

The colour samples for products on the website should be used as a reference only in conjunction with the written descriptions. Due to the nature of colour calibration, the colours on your monitor will differ from the actual product. To the extent permitted by applicable law, we do not warrant that the product descriptions, colours or other content available on the website are complete, reliable, accurate, current or error free.

IMAGES

You upload digital images to our site yourself. You shall not upload to us or order printed items which contain or use any images or other material including text which contain any of the following:-
• material which is defamatory of any person;
• material which is pornographic, obscene, indecent or offensive;
• material which promotes discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
• material that is likely to incite hatred or violence against any person or group;
• material that is likely to deceive any person;
• blasphemous material;
• material which concerns or relates to any criminal act;
• material the use or inclusion of which infringes any copyright, trademark, database or other intellectual property right of any third party;
• material made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence, material which promotes any illegal activity;
• material which is threatening, abusive or invades another’s privacy, causes annoyance, inconvenience or needless anxiety;
• material which is likely to harass, upset, embarrass, alarm or annoy any other person;
• material used to impersonate any person, or to misrepresent your identity or affiliation with any person;
• material which gives the impression that is emanates from us, if this is not the case;
• material that advocates, promotes or assists any unlawful act such as (by way of example only) copyright infringement or computer misuse; or
• material that breaches any applicable laws or legislation.
Although we prohibit the uploading of certain types of images to our websites, we cannot control, nor do we monitor the use of our websites. It is possible that images or other material may appear on our websites which are unlawful or offensive and contravene our restrictions on content set out above. We are not responsible for such images or material but if you become aware of any such images or material on our websites, please contact us without delay.
We may without notice and at our sole discretion delete or remove any image that has been uploaded, emailed or submitted for printing in breach of these terms.
We may refuse to provide any further services to anyone who breaches these terms of use.
You will indemnify us and our officers and employees against any action, claim, damages, liability, costs and expenses arising out of:-
• any use by you of our site in breach of these terms;
• any claim that the uploading of any images by you or on your behalf is an infringement of any third party’s copyright, trade mark or other intellectual property rights; or
• any claim that the processing, printing or other dealing by us of any images uploaded or emailed by your or on your behalf is an infringement of any third party’s copyright, trade mark or other intellectual property rights.

RIGHTS

You retain all intellectual property rights, including copyright, in those images that you have uploaded to our websites or emailed to us where you already own such rights. We are the owner (or the licensee) of all intellectual property rights in our websites.
We may delete, remove or refuse to display any material that you upload or email to us at our sole discretion.
We may display, modify, print, transmit or distribute any of the images that you upload to us, in order to provide any of the services offered by us through our websites subject to these terms.

You may not upload to us, request us to print, or otherwise deal in relation to our site, with any images or other material where you do not have the right to do so or allow us to use such images or other material in accordance with these terms. For example, you may not take photos from another website or other publication and do anything from them unless you have obtained the permission from the owner of the relevant right.

INTELLECTUAL PROPERTY RIGHTS

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

RELIANCE ON INFORMATION POSTED

Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.

OUR SITE CHANGES REGULARLY

We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

OUR LIABILITY

The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:
• All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
• Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including:
• loss of income or revenue;
• loss of business;
• loss of profits or contracts;
• loss of anticipated savings;
• loss of data;
• loss of goodwill;
• wasted management or office time; and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

INFORMATION ABOUT YOU AND YOUR VISITS TO OUR SITE

We process information about you in accordance with our privacy policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

UPLOADING MATERIAL TO OUR SITE

Whenever you make use of a feature that allows you to upload material to our site, or to make contact with other users of our site, you must comply with the content standards set out in our acceptable use policy. You warrant that any such contribution does comply with those standards, and you will be liable and will indemnify us for any damage, cost, loss or expense that we may incur as a result of a breach of that warranty.
Any material you upload to our site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.
We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our site.
We have the right to remove any material or posting you make on our site if, in our opinion, such material does not comply with the content standards set out in our acceptable use policy.
The views expressed by other users on our site do not represent our views or values. 

VIRUSES, HACKING AND OTHER OFFENCES

We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, Trojans, worms, logic bombs or other material, which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

LINKING TO OUR SITE

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out in our acceptable use policy.
If you wish to make any use of material on our site other than that set out above, please address your request to hello@customkoala.co.uk

LINKS FROM OUR SITE

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

JURISDICTION AND APPLICABLE LAW

The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.

These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

YOUR CONCERNS

If you have any concerns about material, which appears on our site, please contact us at www.customkoala.co.uk or in writing to Freight Products Ltd UK, Unit 2, 106 Hawley Lane, Hants, GU14 8JE.

Thank you for visiting our site.